Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at shopyemour@gmail.com. Please note that returns must be sent to the following address:

1856 Sunnyside Ave
Westchester, IL 60154
United States

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or we sent the wrong item.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at shopyemour@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the original item within the 14-day return period. Once your return has been accepted, you may place a new order for the replacement item.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.

Refunds

We do not offer refunds for returned items. Approved returns are accepted for return only and will not be refunded unless required by applicable law or if the item arrives damaged, defective, or incorrect. If you receive a damaged, defective, or incorrect item, please contact us immediately at shopyemour@gmail.com so we can resolve the issue.